ph: 03 9388 2422

 

Hardwick Building
22 Tripovich Street (cnr Ballarat St)
Brunswick Victoria
Australia 3056

Returns And Cancellations Policy

Products

As we sell therapeutic goods we are unable to accept any returns once products have left the clinic. Once out of our hands we cannot guarantee the products have been stored correctly and/or have not been tampered with.

 

Appointment cancellations

We require at least 24 hours notice to change or cancel your appointment. If this is not provided pre-payment for the session will be forfeited, or a fee of $40 will apply to reschedule your appointment. With insufficient notice we are unable to offer the appointment to another, and need to cover the cost of staff and room rental.

 

No shows

We send a text reminder of your bookings the day before. If you don’t show up for your session we will request full pre-payment for any subsequent bookings made.

 

Unable to proceed

If you have booked in for a therapy and are unable to proceed once you arrive at the clinic, we will charge you just 50% of the fee to cover the costs of staff and room rental.

 

Prepaid packages

We offer great discounts for prepaying for your sessions! If you change your mind and don’t want to complete your sessions, you can transfer the sessions to another person. Our packages have an expiry of 6 months after the date of purchase, please ensure you use all your sessions within this time frame.

 

Gift vouchers

Our gift vouchers have an expiry of 6 months after the date of purchase, which is printed on the voucher. We are under no obligation to honor expired gift vouchers, so please use your vouchers before they expire.


©2018 Brunswick Holistic Health